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We are genuinely sorry to hear about your dissatisfaction with your experience. We understand that it is frustrating to find out about unexpected charges as you plan a vacation. Specifically, in this case, the price and inclusion of transfers is set by the cruise line and we do not have control over that. We are doing everything we can to avoid this type of negative surprise and it appears that, in this specific case, the experience fell short of expectations. Our team has reached out to you to hear more about your experience and help you find alternate transfer options.Thanks again for sharing your feedback. Without fresh capital in the bank, I believe the focus should be on extending the runway of your business as much as possible and showing future potential investors that you have a path to positive unit economics.
Amazing costumer service
This new payment offering provides customers the benefit of reserving cruise experiences by spreading the cost over easy monthly payments. Additionally, through Uplift's pay over time option, customers can easily upgrade to a larger cabin class, add on-board amenities or shore excursions for only a few extra dollars a month. “Our customers expect flexible payment options when booking cruises, including the ability to finance their ultimate vacation,” said Claire Gibbons, vice president of product, Cruisebound. Our goal is to build an efficient and profitable business. We’ll do this by focusing on improving the unit economics and growing our customer base.
Marianne was extremely helpful and…
It also highlights personalized discounts based on a user’s age, past cruise reservations and other factors. Cruisebound does not charge a booking fee, and it claims its deals can save users between 15 percent and 30 percent on their cruise. "Our customers expect flexible payment options when booking cruises, including the ability to finance their ultimate vacation," said Claire Gibbons, VP of Product at Cruisebound. "We are excited to partner with Uplift given their deep expertise and knowledge of the travel and cruise industries. We know our customers will be thrilled with this offering." “A point of differentiation is that on Cruisebound, the user does not need to call a number or have any promo codes,” Claire Gibbons, Cruisebound's vice president of product, told T+L. “The product is doing all the checking and logic by default to find the lowest rate for each individual customer.” That process, she said, provides those strong savings, as opposed to the public rates.
Man went overboard on Miami-bound Norwegian ship during ‘Headbangers Boat' cruise - NBC 6 South Florida
Man went overboard on Miami-bound Norwegian ship during ‘Headbangers Boat' cruise.
Posted: Fri, 03 Nov 2023 07:00:00 GMT [source]
The customer service is amazing
UpLift, a technology-driven behavioral health company delivering in-network therapy and psychiatry, has acquired Minded, an online psychiatry... Professional, the supervisor Francine was amazing. She was curtious and considerate found us the perfect room for our needs and budget for our anniversary vacation. Jasmine Watson helped me change dates for .y cruise and answered all of my many questions.
We had a small issue with the confirmation and she quickly put us on hold and had the IT people looking into it & with in moments everything was taken care of and Marianne continued to be very helpful as she got us even more savings on our trip . We will be using your website and company with all our future trips thanks to Marianne’s amazing customer service. Marianne was extremely helpful and made the booking process easy! She answered all my questions and got me even more excited for my trip! I would highly recommend booking through cruisebound.
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Cruisebound compiles deals from all major cruise lines so users can easily compare prices, itineraries, ships, and cabin types. Average savings for eligible customers range from percent. Cruisebound compiles deals from all major cruise lines so users can easily compare prices, itineraries, ships and cabin types.
Our goal is to build an efficient and profitable business by focusing on improving the unit economics and growing our customer base by solving the pain points of the first-time cruiser through technology. Cruisebound is the simplest way to find, compare and book the best cruise deals on a mobile device or desktop. The brand is targeting young travelers and first-time cruisers who are searching for deals on their mobile device. There are no hidden fees, including the booking fees so often seen on other cruise sites, the company added. They also allow reservations to be held for free, with the exact length of the hold varying by cruise line.
Marianne Marsiano and Cruise Bound
"This is clearly a leading factor in the divide between cruisers and non-cruisers. We designed Cruisebound to sell cruises and only cruises." Uplift is integrated into the Cruisebound booking platform providing a frictionless experience for customers to book with Uplift's surprise-free flexible payment options through a quick application. Cruisebound customers can book now and spread the cost over affordable monthly payments thanks to the integration of Uplift, which has no fees for guests, including no late fees or prepayment penalties. Customers can also see the total cost of their purchase, including the monthly payment amount, up front, and choose from a variety of monthly installment term lengths. Outta all the customer service I have received over the years Marianne was With out question the very best ,, from the first call she was extremely pleasant and helpful .
DOH monitoring illness aboard Honolulu-bound cruise ship - Spectrum News
DOH monitoring illness aboard Honolulu-bound cruise ship.
Posted: Sat, 10 Feb 2024 08:00:00 GMT [source]
HUGE shout out to Marianne from…
Cruisebound announced Wednesday that it launched its mobile- and desktop-friendly platform. The company also announced that it raised $10 million in Series A financing in September, which brought its total funds raised to $12.7 million. I booked the wrong cruise and they were able to fix it in under one hour! Kind and very polite when explaining things to me. She was able to make the necessary room arrangements.
She was attentive to detail, and did everything she promised in a professional and prompt manner. We pride ourselves in being a remote-first company with crew members located around the world - from New York to Manila. We embrace flexibility and aim to bring on the most talented people, regardless of location. We believe being distributed around the globe makes us stronger.
I will always use her for future reservations. Cruisebound has a team of consultants available to assist customers via phone, text and email. According to CEO and cofounder Pierre-Olivier Lepage, Cruisebound is focused on deepwater cruising at its launch. Fundraising in 2022 was very different from the seed round in 2021. With market uncertainty, investors focus a lot more on unit economics and a lot less on top line growth.
First, we had to ensure that we had sufficient capital to build our business – this fundraise enables that. From here, our number one priority, regardless of the economic landscape, is to build an efficient and profitable business. In an uncertain environment, remaining lean and focusing on building the best possible customer experience is the best way to ensure success. Uplift partners with over 200 of the world's leading airlines, cruise lines, resorts and other major travel providers to help more consumers make meaningful purchases and experience the travel that they deserve.
Chairman and CEO Jeff Boyd and PAR Capital Ventures. I ran into a problem when booking my cruise. Jasmine was my customer service representative. She did an outstanding job assisting me with resolving my issue. I will definitely be rebooking with cruisebound. Today I discovered that there was a problem with my booking.
The round was joined by Tripadvisor co-founder Steve Kaufer, Concur founder Steve Singh and other investors. Thank you for working with us so that I can go on a cruise with you. It's an enormous doing to be able to travel anywhere with my medical situation.
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